Frequently Asked Questions

 The first thing I want to do is put together a cost savings analysis for you so we know what the pricing / savings looks like. Once we do that and you decide to move forward, I will send you the merchant application. The merchant application should only take about 20 minutes to fill out. It asks questions about your business (address, federal tax ID, etc), personal information (address, phone, email, drivers license, social), your processing (how much volume you do, your average ticket, your max ticket, how you take payments whether it’s 100% card present or 50% card present vs card not present, etc), then it will ask you to upload some documents which will likely be drivers license, voided check, a processing statement and maybe a bank statement or two, then once the app is completed you will sign the application. Once we go to underwriting, you will either get approved or they will ask for more information. Once you get approved they will ship out whatever equipment you need and it usually takes 2 business days to receive. All of the equipment we provide we give at exact cost from our supplier. If you wanted a free terminal, there is a monthly fee for the free terminal so the processor can recoup the cost of the equipment. Once you get the equipment I will either come in or call you over the phone and help you set it up. Lastly, there are no contracts. We don’t believe in putting merchants under contract because if we are doing a great job there is no need for a contract. 

 When you sign up with me, your merchant account is essentially with my company. We are basically a sub-ISO of a credit card processor which is the ISO. You probably will ask what an ISO is. An ISO is an independent sales organization and is a company that acts as an intermediary between merchants and the acquiring banks that ultimately take in the payments from credit card transactions. The ISO serves a number of functions, including finding new merchant clients on behalf of the acquiring banks and major payment processors, processing the transactions put through by small businesses, and, in many cases, providing support and customer service to merchants for the lifetime of their relationship with the ISO. What’s great about working with a company that is contracted with an ISO is that you get the best of both worlds, the technology / pricing from the ISO and the 5 star customer service from our company that you likely wouldn’t get if you were direct with the ISO. The main ISO that I have a relationship with is Deposyt Payments. They service upwards of 100,000 merchants. They have 3 sponsor banks, those sponsor banks are Evolve Bank and Trust, Avidia Bank, and Esquire Bank. I don’t want to bore you with the details because at the end of the day your merchant account would be serviced by my company but just know there is a behind the scenes support and tech support team at all times. 

When it comes to equipment we literally can offer any payment processing solution. We have credit card terminals (Dejavoo, Pax, Verifone, Ingenico to name a few of the brands). We can offer mobile payments that are terminal based or app based on phones / tablets with swiper devices. We have gateways such as NMI and Authorize.net as an example where you can key in transactions, they have the ability to do recurring billing and subscription type payments, invoicing, store customer data through customer vaults. We offer POS systems directly through our company such as Blogic, Quantic, Dejapaypro, SwipeSimple, plus we can integrate into tons of different POS systems and Saas products that we aren’t necessarily resellers of. Our more robust POS systems can do inventory control, employee management, online ordering, QR code ordering, payroll. In addition to the payment processing, we also have a direct relationship with ADP so we can offer payroll services at a discounted rate. You name it, we can do it. 

 The way that it works with credit card processing is you have the interchange rate and the markup which is what the processor charges. Think of interchange as the “cost” of running cards, it doesn’t matter if you are with my company or any other payments company, you can’t get away from paying interchange because it is what the card brands charge. It’s a non-negotiable. What is negotiable is the markup over interchange. The markup over interchange is based on a number of factors: current pricing, business type, processing history, and the risk determined by the bank. Because we board so much high risk volume, we have the ability to price very close to interchange and can get the best rates. Without showing a statement, we can give you a flat rate where we know we cover the cost of interchange but in order to save you the most money possible if you would be willing to share a statement we can put together a cost savings analysis and it will show how the bank can price your merchant account over interchange. Interchange plus is the most transparent form of pricing and will give you the most savings in the long run, unless of course you want to eliminate your processing fees by doing cash discount! 

 Our sponsor banks have the ability to do next day funding and even same day funding if you are batching really late at night. Our goal would be to qualify your merchant account for next day funding. Each sponsor bank has a different cut off time. One of them is 9 pm est, and the other two are 11 pm est. If we get your account qualified for next day funding and you batch out your terminal, POS, gateway before the cut off time you would receive your deposits the next morning. 

 The great thing about working with someone local is that you always have that first line of defense when it comes to customer service. You will have direct access to my cell phone and our company will be the one servicing your account. If for some rare reason you can not reach me and it’s an urgent issue at the processor level you have a tech support line you can call, plus all of the terminal / POS brands have their own dedicated support lines during regular business hours plus an after hours help desk.